Questions about background remove? We are here to help.
Send support questions, feedback, billing requests, or partnership ideas to hi@backgroundremove.art. A short note is enough, and the details below help us answer faster. Every message about a background remove result is read by a person, not a bot.
Email support
Write to hi@backgroundremove.art from the address you use to sign in, if you have an account. We answer messages in English and usually reply within two business days. Please do not share passwords or full card numbers by email.
When to contact us
- An upload did not finish or the background remove failed with an error.
- A background remover result did not look right, for example missing hair or leftover background.
- You have a question about credits, a subscription, a refund, or an invoice.
- You want to download, correct, or delete the personal data in your account.
- You have feedback about the editor, Bulk Editing, or a feature you would like to see.
- You want to discuss a partnership, an integration, or a press request.
What helps us reply
Include any of these details that apply to your request:
- What you were trying to do, such as a product listing, a profile photo, or a logo.
- The image type and approximate size, for example a 6 MB JPG photo of a dog.
- What happened after the background remove and what you expected instead.
- A screenshot of the preview or the error message, if you have one.
- For billing, the email on your account and the date of the payment.
Before you write
Many questions are answered on the home page FAQ and the pricing page, including which file types the background remover supports, how credits work, and how to cancel a subscription. For problems with a single cutout, try the erase and restore brushes in the editor first, because they fix most edge issues in a few seconds.
Fixing common background remove issues
- Leftover background near the edges: use the erase brush, then zoom in to check the result.
- Missing hair or thin parts: switch to the restore brush and paint over the area you want back.
- Upload refused: check that the file is PNG, JPG, JPEG, WebP, or AVIF and within the size limit.
- Result looks blurry: start from the largest, sharpest version of the photo you have.
- Credits not showing after a purchase: refresh the page, then contact us with the payment date.
Billing and account help
You can manage a subscription, see your remaining credits, and stop future renewals from Billing in your account. If a charge looks wrong or a payment did not unlock your credits, email us with the address on the account and the payment date, and we will look into it.
Privacy and data requests
To access or delete your account data, email hi@backgroundremove.art with the subject line Privacy request. We will confirm the request from your account address before acting on it. Our privacy policy explains what BackgroundRemove stores and for how long.
Partnerships and press
Agencies, marketplaces, and software teams sometimes want to offer background remove inside their own workflow, and journalists ask about how the background remover works. Send a short description of your idea, your audience, and your timeline to hi@backgroundremove.art, and the right person will follow up.